Return Policy
We want your experience with F-ACE to be as perfect as possible.   Therefore, as soon as your order arrives, please look at it carefully.  
If anything is broken, missing or wrong, please let us know as soon as possible.   All returns must be made within 14 days of the original order date and may be exchanged or refunded.

Refunds will be made in the original form of payment.   (If you paid with a credit card, the refund will be made to the same credit card.)

Original shipping charge and return shipping costs are not refunded.

All returns must be unused, in the original packaging, and include all documentation, promotional items, and accessories. In other words, everything that came with the item must be returned with the item.   If your return is missing an item we may charge you a replacement fee or reject your return.

Returns must contain a Return Authorization (RA) number which should be obtained from F-ACE at face.netinfo@gmail.com

Please allow 4 - 8 weeks for this process to be completed.   If F-ACE rejects your claim then the product will be returned to you with an explanation.   Please don’t play/test your racket.   Rackets must have the plastic wrap on the handle and cannot have any ball fuzz on the strings or scrapes on the bumper guard.   We apologize for any inconvenience, but we cannot accept back rackets that have been used, demoed, or tried.

Apparel should be unwashed and unworn with all original tags attached.